🛡️ Warranty Policy — Asic Miners (asicminers.co.uk)

Reliable Coverage for Your Mining Hardware

At Asic Miners, we stand behind the quality and performance of every miner we sell. Our warranty policy ensures fair protection and transparent support for both new and used mining equipment.

1. Warranty Coverage

Brand New Miners

  • All brand-new miners come with a manufacturer warranty of 180 days (6 months).
  • Warranty is provided directly by the manufacturer (Bitmain, Goldshell, iPollo, Whatsminer, etc.).
  • During the warranty period, any hardware failure covered under manufacturer guidelines will be repaired free of charge.

Used / Refurbished Miners

  • Used miners undergo full testing before shipping, ensuring the unit is fully operational.
  • Warranty for used miners varies depending on the model and condition:
    • Some may include limited reseller warranty.
    • Others may be sold as-is (no warranty).
  • Warranty details for used units will be stated on the product page or invoice.

2. What the Warranty Covers

The manufacturer warranty typically includes:

  • Hashboard failure
  • Control board issues
  • PSU defects
  • Normal operational faults not caused by misuse
  • Factory-related defects

If your miner experiences any of these issues, it qualifies for warranty repair.

3. What the Warranty Does Not Cover

Warranty does not apply if the damage is caused by:

  • Overclocking or improper firmware installation
  • Power surges or unstable electricity
  • Water damage, moisture, rust, or environmental damage
  • Physical damage, drops, or mishandling
  • Unauthorized repairs or modifications
  • Incorrect power supply usage
  • Operation in unsuitable environments (dusty, humid, extremely hot)

Any miner showing these signs may be rejected by the manufacturer’s service center.

4. Warranty Claim Procedure

If you experience a hardware issue, follow these steps:

Step 1 — Contact Support

Email our technical team at support@asicminers.co.uk with:

  • Order number
  • Miner model
  • Description of the issue
  • Photos and/or videos showing the problem

Step 2 — Remote Diagnostics

Our team may perform diagnostics via:

  • Email instructions
  • Video call
  • TeamViewer remote session

This helps determine whether the issue requires repair or can be resolved remotely.

Step 3 — Shipping for Repair (If Necessary)

If the miner must be sent to the Hong Kong repair center:

  • We will provide the official RMA address.
  • The customer is responsible for shipping costs to the service center.
  • Return shipping after repair may be covered depending on the manufacturer’s policy.

Step 4 — Repair & Return

  • Manufacturer repair times typically range from 15–30 days, depending on parts availability and workload.
  • Once repaired, the miner is shipped back to the customer.

5. Warranty for Modified or Tampered Units

Warranty becomes void if:

  • The miner is flashed with unofficial firmware
  • Serial numbers or warranty seals are altered or removed
  • Internal components are tampered with
  • The device is opened by an unauthorized technician

Always consult our support team before attempting any repairs.

6. Post-Warranty Support

Even after your warranty expires, we offer:

  • Paid repair service
  • Technical troubleshooting
  • Spare parts assistance
  • Remote setup and optimization support

We aim to keep your mining operation running efficiently for the long term.

7. Liability Disclaimer

Asic Miners is not responsible for:

  • Lost mining revenue due to downtime
  • Delays caused by manufacturer service centers
  • Shipping delays during warranty returns
  • Additional customs fees on repaired units

The warranty applies only to hardware functionality, not earnings or mining performance.

8. Contact & Warranty Assistance

For all warranty inquiries, please reach out:

📧 support@asicminers.co.uk
đź“ž 24/7 Live Chat Support

Our dedicated team is always here to help you maximize the lifespan and performance of your mining equipment.