📦 Shipping Policy — Asic Miners (asicminers.co.uk)

Reliable Global Delivery From the United Kingdom

At Asic Miners, we ensure fast, secure, and fully-tracked international shipping for all mining hardware. Our goal is to provide a smooth and transparent delivery experience from the moment you place your order until it arrives safely at your destination.

1. Order Processing & Dispatch

In-Stock Miners

  • Orders for in-stock miners are processed and dispatched from our UK fulfilment hub within 48–72 hours.
  • Each unit undergoes final inspection and secure packaging before shipping.

Used / Refurbished Miners

  • Used miners require additional testing.
  • Dispatch time: 5–7 business days.

Order Confirmation

Once your order is placed:

  1. You receive an automatic confirmation email.
  2. Our team prepares your miner for shipment.
  3. Tracking details are sent within 24–48 hours after dispatch.

2. Global Shipping Coverage

We ship worldwide from the United Kingdom, including:

  • Europe
  • North & South America
  • Asia
  • Middle East
  • Australia & Oceania
  • Africa

If express shipping is unavailable to your specific country, our team will notify you immediately.

3. Shipping Methods & Delivery Times

We partner with trusted carriers such as:

  • DHL Express
  • FedEx International
  • UPS Worldwide
  • EMS / Royal Mail International (for smaller parcels)

Estimated Delivery Times

  • Europe: 3–7 business days
  • North America: 5–10 business days
  • Middle East: 5–10 business days
  • Asia & Oceania: 7–12 business days
  • Africa & South America: 7–14 business days

Delivery times may vary depending on customs clearance in your country.

4. Packaging & Handling

To ensure safe transportation of mining equipment:

  • Each miner is shipped with original manufacturer packaging and appropriate PSU.
  • We reinforce all boxes with FRAGILE labels.
  • Additional shock-proof padding is added for long-distance shipments.

Your hardware is always handled with maximum care at every step.

5. Tracking & Order Updates

You will receive:

  • A tracking number within 24–48 hours after dispatch.
  • Automated updates from our courier partner.
  • Email notifications for key shipment milestones.

You can track your shipment anytime until delivery.

6. Customs Clearance & Import Duties

DDP (Delivered Duty Paid) Countries

For selected regions, we offer Door-to-Door DDP shipping, covering:

  • Customs processing
  • Import duties
  • VAT (where applicable)

This means no extra charges on delivery.

DDP must be requested at: sales@asicmarketplace.com

Other Countries

For regions not eligible for DDP:

  • Customers are responsible for local taxes and customs fees.
  • Upon request, we may assist by shipping with a reduced invoice value to help minimize import duties (where legally permitted).

7. What to Expect Upon Delivery

Upon receiving your package:

  1. Inspect the external box for damage.
  2. Carefully unpack the miner.
  3. Ensure all items (PSU, accessories, cables) are included.
  4. Contact our support team if anything is missing or damaged.

Our technical team is available 24/7 to assist with setup and diagnostics.

8. Delivery Issues & Delays

Shipping delays may occur due to:

  • Weather disruptions
  • Customs inspections
  • Global logistics congestion
  • Incorrect shipping information

If your shipment is delayed, our team will intervene directly with the courier and provide updates.

9. Contact & Support

For any questions regarding shipping, customs, or tracking:

📧 support@asicminers.co.uk
📞 Live Chat (available 24/7)

We are always here to assist.