✅ Return Policy — Asic Miners (asicminers.co.uk)

General Return Conditions

  • All sales of cryptocurrency miners are final, due to the nature of mining hardware and market volatility.
  • Returns are accepted only for manufacturer-approved cases, warranty claims, or issues pre-verified by our support team.

Return Shipping Responsibility

  • If a miner must be sent back to our Hong Kong facility for diagnosis, repair, or warranty processing:
    • The customer is responsible for all return shipping costs, including packaging, courier fees, and any customs charges on re-entry.

Return Instructions

  1. Contact our support team to open an RMA ticket.
  2. Pack the miner securely in its original packaging, including PSU and accessories.
  3. Ship the item to the return address provided by our team.
  4. After inspection, we will proceed according to:
    • Manufacturer warranty guidelines, or
    • Replacement/repair options when applicable.

Non-Returnable Items

  • Miners damaged by:
    • Improper operation
    • Incorrect power supply usage
    • Water damage or environmental factors
    • Unauthorized repair attempts
  • These are not covered under return or warranty.

↩️ Returns & Refund Policy — Asic Miners (asicminers.co.uk)

Clear, Transparent, and Fair Return Rules for Mining Hardware

At Asic Miners, we aim to ensure complete clarity regarding returns and refunds. Due to the specialized nature and volatile market value of mining equipment, all sales follow strict return and refund guidelines.

1. All Sales Are Final

Cryptocurrency miners are high-value hardware products whose profitability and market value fluctuate rapidly.
Therefore:

⭐ All sales are final and non-refundable once an order is placed.

This applies to:

  • Brand new miners
  • Used / refurbished miners
  • Pre-orders
  • Bulk and wholesale purchases

We do not offer refunds for:

  • Buyer’s regret
  • Change of mind
  • Price changes in the crypto market
  • Mining profitability fluctuations

2. Returns Eligibility

Returns are only accepted under the following conditions:

✔️ Manufacturer-approved warranty repair

If the unit has a hardware fault covered under warranty.

✔️ Pre-approved technical issues

Our support team must confirm the issue through diagnostics.

✔️ Wrong item delivered

If you received an incorrect model.

Returns without prior approval will be rejected.

3. Return Shipping Responsibility

If a unit must be returned to our Hong Kong repair facility:

📌 The customer is responsible for all return shipping costs, including:

  • Courier fees
  • Packaging costs
  • Export/customs fees
  • Any taxes incurred during re-entry

We strongly recommend using a trackable and insured shipping method to prevent damage or loss.

4. Refunds

Refunds are only issued in the following rare situations:

✔️ The item is out of stock and cannot be fulfilled

✔️ Payment was made by mistake (and the order has not shipped)

✔️ A duplicate payment occurred

✔️ A model was discontinued by the manufacturer before shipping

Any approved refund will be processed within 5–14 business days to the original payment method.

No refunds are provided for delivered mining hardware, except in cases of proven damage before arrival and confirmed by our support team.

5. Damaged or DOA (Dead On Arrival) Products

If your miner appears damaged or non-functional upon delivery:

  1. Contact us within 48 hours at support@asicminers.co.uk
  2. Provide:
    • Order number
    • Photos/videos of damage
    • Packaging images
  3. Our team will determine whether:
    • It qualifies for warranty service
    • Replacement parts will be shipped
    • The unit must be returned for repair

Claims made after 48 hours may be denied due to courier insurance policies.

6. Non-Returnable Items

The following cannot be returned or refunded:

  • Miners damaged due to improper voltage, power surges, or electrical issues
  • Devices exposed to moisture, dust, heat, or poor ventilation
  • Units with missing warranty stickers or serial numbers
  • Miners modified or repaired by unauthorized technicians
  • Miners flashed with unofficial firmware
  • Wrong input wattage or PSU misuse
  • Physical damage caused by the customer

7. How to Request a Return (RMA Process)

Step 1 — Contact Support

Email support@asicminers.co.uk with:

  • Order number
  • Miner model
  • Description of issue
  • Video/photos

Step 2 — Technical Evaluation

Our team performs a remote diagnostic via:

  • Email instructions
  • TeamViewer
  • Video verification

Step 3 — RMA Authorization

If approved, we issue an RMA number and the return address.

Step 4 — Ship the Product

Pack securely using original packaging.
Send via a tracked and insured courier.

Step 5 — Repair or Replacement

Upon arrival, the miner will be:

  • Inspected
  • Repaired
  • Replaced (if applicable)

Return shipping may be subject to additional courier fees.

8. Order Cancellation

Orders can only be cancelled before shipping.

Once a tracking number has been issued or the unit has been dispatched, the order cannot be cancelled or refunded.

9. Contact Information

For returns, refunds, or RMA submissions:

📧 support@asicminers.co.uk
📞 24/7 Live Chat on site

We are committed to offering smooth, transparent post-purchase support.